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Marhaba Medical Desk

A serious medical condition should not end the conversation about Umrah. It should start a better-planned one.

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4.6· 159 Google reviews
  • Marhaba coordinates your care logistics; all medical decisions remain with you and your doctors.
  • Every arrangement is confirmed in writing for your dates before your trip is confirmed.
  • No payment is taken until your coordination plan is presented and you accept it.

The Medical Desk exists for pilgrims — and families — who will not book until the medical side is properly organised: dialysis patients above all, and travellers with complex chronic conditions. We build the journey around the treatment: sessions scheduled around the rites, hotels chosen for treatment proximity and practicality, and every arrangement confirmed in writing for your dates before your trip is confirmed.

Who this is for

  • Dialysis patients planning Umrah
  • Pilgrims with complex chronic conditions
  • Families coordinating a medically fragile parent's journey

What's included

  • A medical intake conversation and a written coordination file
  • Dialysis sessions coordinated in Makkah and Madinah with established providers, scheduled around the rites
  • Hotel selection by treatment proximity and lift/room practicality (measured, not brochure, distances)
  • Fit-for-Umrah preparation guidance — with every medical decision referred to your own doctor
  • Wheelchair and mobility arrangements
  • Special/therapeutic meal verification with the hotel where required
  • Medical escort or medical-flight arrangements through specialist partners where needed (partner costs at actuals, quoted separately)
  • Family milestone updates
  • A return aftercare call

Step by step

How it works

  1. 1

    Enquiry and intake — condition, treatment routine, your clinician's current view.

  2. 2

    Your coordination plan — dialysis slots, hotel, pacing, contingencies.

  3. 3

    Written confirmation of the medical arrangements for your dates, before your trip is confirmed.

  4. 4

    Travel on the plan; the Desk is your family's single point of contact.

  5. 5

    Aftercare call on return; your file closes with a summary.

How to avail

WhatsApp or call — say "Medical Desk". Share the condition and treatment routine first; nothing is charged until the plan is presented and accepted.

Pricing

Coordination fee: quoted in writing with your coordination plan, separately from the package price.

All third-party medical costs are billed at actuals and itemised. We sell coordination, never treatment, and we promise no medical outcome.

Good to know

Medical Desk questions, answered.

Courtyard of Al-Masjid an-Nabawi at sunset, Madinah

Still deciding?

Our concierge replies on WhatsApp with options and an exact quote for your dates.

Talk to our concierge
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01Can a dialysis patient perform Umrah?
Many do, with planning: sessions in both cities can be scheduled around the rites. Your nephrologist's view comes first; our dialysis guide explains the full picture.
02Who books the dialysis sessions?
We coordinate them with established providers in Makkah and Madinah and confirm them in writing for your dates.
03What does the coordination fee cover?
The intake, your coordination file and plan, all arrangement and confirmation work, on-trip coordination and the aftercare call. Treatment costs themselves are third-party and billed at actuals.
04My parent needs a medical escort to fly. Can you arrange it?
Yes, through specialist medical-escort partners, quoted separately at their actual cost.

From the Journal

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Talk to us about Medical Desk

Message us on WhatsApp, or send an enquiry form if you prefer to write.

Chat on WhatsAppSend an enquiry