Nusuk App and Saudi Visa Bio: Fixing Common Problems

Which app does what

Download both only from the official App Store or Google Play listings. Look-alike apps exist.

Source: Saudi Visa Bio app — Ministry of Foreign Affairs (App Store listing); Gulf News (Dec 2022) — Ministry of Hajj and Umrah: fingerprints required for Umrah visas from five countries; Nusuk — official platform of the Ministry of Hajj and Umrah

Saudi Visa Bio: passport scan fails

• Lay the passport flat on a plain dark surface in even light, with no glare on the photo page.
• Keep all four corners and the two machine-readable lines inside the frame.
• Clean the phone camera lens and hold the phone steady and parallel to the page.
• If the app reads the passport chip, remove the phone case and hold the passport against the back of the phone until it finishes.
• Type nothing by hand that differs from the passport. Names must match exactly.

Source: Saudi Visa Bio app — Ministry of Foreign Affairs (App Store listing)

Saudi Visa Bio: face photo or fingerprints rejected

• Face a window or a soft light; avoid light behind you.
• Remove glasses and anything covering the face. A headscarf is fine if the whole face from forehead to chin is visible.
• Use a plain wall behind you and keep a neutral expression.
• For fingerprints, wash and dry your hands, press each finger flat, and follow the on-screen order.
• If it keeps failing, update the app, restart the phone, or try a newer phone. Some older cameras struggle.

Source: Saudi Visa Bio app — Ministry of Foreign Affairs (App Store listing)

Nusuk: OTP codes and log-in

• Codes to Indian and other international numbers can arrive late, especially when roaming. Use e-mail verification where offered and check spam.
• Wait a few minutes before asking for a new code; repeated requests can lock the account for a while.
• If you are locked out, reset the password by e-mail rather than retrying.
• Keep the app updated and allow location access if the app asks for it.

Source: Nusuk — official platform of the Ministry of Hajj and Umrah

Nusuk: visa not found or permit missing

• A new visa can take a day or two to appear in Nusuk. Wait before registering again.
• Enter the visa number from the issued visa, not your application or order number.
• Use the same passport number and nationality as the visa.
• If your Umrah permit or Rawdah slot does not show, check again later — permits and slots are released on a rolling basis.

Source: Nusuk — official platform of the Ministry of Hajj and Umrah; Nusuk Umrah platform