Nusuk App OTP Not Received or Login Failing? Fixes for Indian Pilgrims

Step-by-step fixes when the Nusuk app will not send an OTP, rejects your passport details or logs you out — for Indian and international SIMs.

Marhaba Pilgrimage Editorial DeskVerified

Published October 14, 2026 · Verified Pilgrimage Logistics & Hospitality Specialists

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Pilgrim using a phone near Masjid an-Nabawi

Quick Summary & Direct Answer

If Nusuk does not send an OTP: check the number is entered with the correct country code, make sure international SMS is enabled on your Indian SIM, try the email option, update the app, and wait a few minutes before requesting again. For passport or visa errors, enter your details exactly as on the passport and visa. If you are already in Saudi Arabia, a local SIM often solves OTP problems.

Reviewed by our team — always confirm current official rules.

Essential Takeaways at a Glance

Enter your mobile with the correct country code (+91 for India).
Enable international SMS / roaming on your SIM before travel.
Try email sign-in if SMS does not arrive.
Names and passport numbers must match the passport exactly.
Set up and test Nusuk before you fly, not at the Haram.

In this Guide

1.OTP not arriving 2.Passport or visa not accepted 3.Already in Saudi Arabia?

Pilgrim Pro Tip: Create your account at home

Register and log in to Nusuk in India while you still have reliable access to your SIM and email. Fixing OTP issues in a crowded courtyard is much harder.

OTP not arriving

Most OTP problems come from the SIM, not the app: international SMS turned off, roaming off, or a busy network. Request again after a few minutes rather than tapping repeatedly, which can trigger a temporary block.

Passport or visa not accepted

Use your name and passport number exactly as printed. Visa linking can take time after a visa is issued. If it keeps failing, use the in-app support option or the official Nusuk contact channels.

Already in Saudi Arabia?

A Saudi SIM bought at the airport often fixes OTP issues straight away. Our ground team can also sit with you and walk through the app if you booked your Umrah with us.

Official sources to confirm current rules

Nusuk OTP troubleshooting checklist

1.App updated to the latest version

2.Mobile number has the right country code

3.International SMS / roaming switched on

4.Waited a few minutes before resending

5.Tried email sign-in or Wi-Fi vs mobile data

6.Passport name and number match exactly

Clarifications & Rules

Frequently Asked Questions

Why is Nusuk not sending OTP to my Indian number?

Usually international SMS or roaming is off, or the number was entered without +91. Try email sign-in as an alternative.

Can someone else book Nusuk for me?

Family members can often be added and managed from one account, but each traveller's own details must be correct.

Is there a fee for Nusuk?

The app and Rawdah permits are free. Some other services listed in Nusuk may be paid.

Marhaba Pilgrimage Editorial Desk

Verified Guidance

Verified Pilgrimage Logistics & Hospitality Specialists

Written and reviewed by Marhaba Haji ground coordinators who arrange customized Umrah journeys for Indian passport holders from India, the Gulf and beyond.

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